Accepting house cards

The POS application supports payments made with house cards. House cards are credit cards issued by the retailer for customers with a line of credit in the store.

When a customer cannot present a house card, the customer can select the Card Not Present button when enabled on the More Tender Options screen. The POS can be configured to ask for additional customer information when the card is not present. For more information, refer to Accepting additional tenders.

Configurable features

The POS application can be configured with the following features.

• Specify a payment solution for real-time online validation and authorization of house card tenders. Refer to the following option:
  • Payment Authorization> all options
• Enable the house card bar code to be scanned during tender. Refer to the following option:
  • Configurable Inputs (Input Validation)> all options
• Specify the credit card and gift card minimum and maximum length fields. Refer to the following options:
  • Credit Card Types > Maximum Account Length
  • Credit Card Types > Minimum Account Length
• Define whether an expiration date for the house card is expected. Refer to the following option:
  • Credit Card Setup > Card Has Expiration Date
• Collect additional customer information for keyed entry of house account number. For more information, refer to the following sections:
  • Tender Definitions
  • Information Form Definitions > Info Set Name >HouseAccountAlternateLookupPrompts
• Define whether a payment plan code is required for the house card. Refer to the following option:
  • Payment Plans > Plan Code
• Display an information message, after selecting the tender type, that instructs the associate to inform the customer to pay at the PIN pad. Refer to the following option:
  • Tender Setup > Enable Instructional Popup Message
• Print the voided house card tender information on the sales, return, and exchange receipts. This feature applies to single partial tender and mid-void transactions. Refer to the following option:
  • Receipt Printing > Print Voided Credit and Debit Tenders On Receipt
• Prompt the associate to retry voiding the credit, debit, and house card tenders when the tenders fail to void. This feature applies to single partial tender void, mid-void, and post-void transactions only. Refer to the following option:
  • Credit Card Setup > Prompt When Credit or Debit Tender Void Fails.
• Prevent the transaction from post voiding if the first credit, debit, and house card tender or other authorizable tender fails to reverse during authorization. An information message that the transaction could not be voided is displayed. When the first card tender fails to reverse, the associate can retry to post void the transaction at a later time. If there are multiple card tenders and only some reversed, the transaction will have to be manually adjusted by the sales audit department. Refer to the following option:
  • Tender Setup > Stop Post Void Transaction When First Authorization Reversal Fails.
• Specify which associate is authorized to accept house cards as a tender in a transaction without an authorization override. Refer to the Authorization Roles option in Authorization Overrides.

The following sections describe house card payment features:

• Accepting house cards as payment
• Accepting house cards as payment after lookup
• Processing house card payment plans