Cleaning the Thermal Print Head

Caution:  Do not spray or try to clean the thermal print head or the inside of the printer with any kind of cleaner as this may damage the thermal print head and electronics.

•If the thermal print head appears dirty, wipe it with cotton swabs and isopropyl alcohol.

•If spotty or light printing problems persist after the thermal print head has been cleaned, refer to Solving Problems.

Note:  The thermal print head does not normally require cleaning if the recommended paper grades are used. If non-recommended paper has been used for an extended period of time, cleaning the print head with cotton swabs and rubbing alcohol will not be of much benefit. This practice will damage the print head which will result in poor print quality and require replacement of the print head. Refer to Ordering Paper and Supplies for information about the recommended paper.