Understanding the Returns Process

The AS POS application supports the following return methods:

• Receipted return
• Non-receipted return

Receipted return transactions involve a receipt presented to an associate or transactions which can be searched using specific criteria entered on the POS application.

Receipts accepted for receipted return transactions are the following:

• Sales receipts
• Gift receipts
• Items with UBC stickers
• Exchange-only receipts

Non-receipted returns do not involve a receipt or transactions that the POS application cannot verify using the transaction search method.

To process return transactions, the AS POS application also provides the following options:

• Item Lookup—ensures that the returned item has the correct size, style, color, and so on when the price tag is missing. For more information, refer to Adding Items through Item Lookup.
• Department List—assists the return for items sold as department items. For more information, refer to Adding Items from the Department List.

After the Advanced Store system locates and displays item information for a returned item, do one of the following tasks:

• Exchange the returned item, either for another of the same item or for other merchandise.
• Refund the return price of the item.

There are instances when the return or refund amount is greater than the amount of cash in the drawer. When this happens, the POS application displays the Insufficient Cash Funds in Drawer screen. For more information, refer to Accepting Payments.