Selling Non-merchandise Items

Some retailers might have to sell products and services that are not physical products and thus are considered as non-merchandise items. During these transactions, associates would not have a bar code to scan. The POS application processes the transaction using the stock keeping unit (SKU) or the universal product code (UPC) for the non-merchandise item.

The POS application supports the following features for selling non-merchandise items:

• Charging fees for classes or events
• Charging fees for a Mail Order Send
• Charging fees for visual props
• Charging fees for shopping bags

Depending on the locality of the store, taxes are applied to non-merchandise items. For example, some locations may add tax to a particular non-merchandise item while some might not.

To sell non-merchandise items, retailers must do the following first:

• Specify which non-merchandise items are offered to store customers. For more information, refer to Item Services.
• Configure the non-merchandise items definitions before specifying the non-merchandise items that are displayed on the POS application. For more information, refer to Non-Merchandise Items Definitions.

Configurable features

The POS application can be configured with the following features.

• Enable the POS to sell non-merchandise items.
  • Specify the non-merchandise items that are displayed in Item Services of the POS application.
  • Enable associates to return non-merchandise items.
• For more information, refer to Item Services.
• Customize the following non-merchandise item definition functions.
  • Define the prompt scheme of the corresponding non-merchandise item.
  • Describe the name assigned to the non-merchandise item.
  • Determine the ID of the parent non-merchandise item.
  • Determine the item code or department code assigned to the non-merchandise item.
  • Enable multiple levels of non-merchandise items.
  • Print the prompt scheme information on the chit.
    Note

    This is currently not supported in returns and exchange transactions.

  • Print the prompt scheme information on the receipt.
    Note

    This is currently not supported in returns and exchange transactions.

  • Print the prompt scheme information on the receipt.
    Note

    This is currently not supported in returns and exchange transactions.

• For more information, refer to Non-Merchandise Items Definitions.
• Define which information is collected about the customer. For more information, refer to Information Form Definitions.
• Print the Stock Keeping Unit (SKU) number on the receipt and display it on the screen regardless of whether the item is entered using the SKU or UPC number. Refer to the following option:
  •  Receipt Printing > Print product code (SKU) on receipt and POS UI regardless of method of lookup

The next sections describe how to charge fees for non-merchandise items offered by the store.